Terms of service

OVERVIEW
Welcome to Printomix3D! The terms “we”, “us” and “our” refer to Printomix3D. Printomix3D operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (“Services”). Printomix3D is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, and you have given consent for any minor dependents to use the Services on devices you own or control.

To use the Services, including accessing or browsing our online store or purchasing any products or services, you may be required to provide certain information such as your email address, billing details, payment information, and shipping details. You agree that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account and for all activity under your account credentials. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We make every effort to display our products and services accurately in our online store. However, please note that colors and product appearance may vary depending on your device and its settings.

We do not guarantee that the quality or appearance of any products or services you purchase will meet your expectations or match what is displayed in our store.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities of any products offered to any person, region, or jurisdiction.

SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase. Printomix3D reserves the right to accept or reject your order at its sole discretion. Your order is not accepted until it has been confirmed by Printomix3D. We must receive and process your payment before accepting your order.

Please review your order carefully before submitting it, as we may not be able to cancel it once it has been accepted. If we do not accept, modify, or cancel your order, we will attempt to notify you using the contact details provided at checkout.

Returns and exchanges are subject to our Return Policy [LINK].

You agree that the products purchased are for personal or household use only and not for resale or export.

SECTION 4 – PRICING AND BILLING
Prices, discounts, and promotions may change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email.

Unless otherwise stated, prices do not include VAT, shipping, handling, customs duties, or import fees.

Prices in our online store may differ from those offered in physical stores or other online platforms operated by third parties. From time to time, we may offer promotions subject to separate terms. In case of any conflict, the promotional terms will prevail.

You agree to provide current, complete, and accurate purchase and account information for all transactions. You agree to promptly update your account details, including email address and payment information, so we can complete your transactions and contact you when necessary.

You represent and warrant that:
(i) the payment information you provide is true and complete,
(ii) you are authorized to use the payment method,
(iii) charges will be honored by your payment provider, and
(iv) you will pay all charges incurred, including shipping and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for delays in shipping or delivery. All delivery times are estimates and are not guaranteed.

We are not liable for delays caused by carriers, customs clearance, or events beyond our control. Ownership and risk of loss pass to you once the products are handed over to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio materials, as well as their design, selection, and arrangement, are the property of Printomix3D, its affiliates, or licensors, and are protected by applicable intellectual property laws.

These Terms allow you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any materials from the Services without our prior written consent.

Except as expressly stated herein, nothing in these Terms grants or shall be interpreted as granting you any license or rights under any patent, trademark, copyright, or other intellectual property of Printomix3D, Shopify, or any third party. Unauthorized use of the Services may violate intellectual property laws. All rights not expressly granted are reserved by Printomix3D.

The names, logos, product and service names, designs, and slogans of Printomix3D are trademarks of Printomix3D or its affiliates or licensors. You may not use such marks without prior written permission. Shopify and related marks are trademarks of Shopify. All other names, logos, and content are the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS
You may have access to third-party tools through our Services which we do not monitor and over which we have no control.

You acknowledge and agree that such tools are provided “as is” and “as available” without any warranties, representations, or conditions of any kind. We shall have no liability arising from or related to your use of third-party tools.

Your use of optional tools is entirely at your own risk and discretion. You are responsible for reviewing and agreeing to the terms under which such tools are provided by their respective providers.

We may also introduce new features or tools in the future. Such features will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS
Our Services may include materials and links to third-party websites or services that are not owned or controlled by us.

We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you choose to access third-party content, you do so at your own risk.

We are not liable for any damages or losses related to your use of third-party websites, products, or services. Please review the policies of any third-party providers before engaging in any transactions. Any complaints or concerns regarding third-party products or services should be directed to the relevant provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
Printomix3D is powered by Shopify, which enables us to provide the Services to you. However, all sales transactions are conducted directly between you and Printomix3D.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Printomix3D, including any injury, damage, or loss arising from your purchase of products or services. You hereby release Shopify and its affiliates from any claims related to your transactions with Printomix3D.

SECTION 10 – PRIVACY POLICY
All personal information collected through our Services is governed by our Privacy Policy, which can be found here [LINK]. Some data may also be subject to Shopify’s Privacy Policy, available at: https://www.shopify.com/legal/privacy/app-users.

By using the Services, you acknowledge that you have read and understood these policies.

As our Services are hosted by Shopify, Shopify may collect and process personal data related to your use of the Services in order to provide and improve them. Your data may be transferred to and processed by Shopify and third parties located outside your country of residence.

For more details on how we and our partners use your data, please refer to our Privacy Policy [LINK].

SECTION 11 – USER FEEDBACK
If you submit or share any ideas, suggestions, feedback, reviews, or other content (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.

You represent and warrant that:
(i) you have all necessary rights to provide the Feedback,
(ii) you have disclosed any compensation or incentives related to it, and
(iii) your Feedback complies with these Terms.

We are not obligated to keep Feedback confidential, provide compensation, or respond to it.

We may, but are not required to, monitor, edit, or remove Feedback that we consider unlawful, offensive, or in violation of these Terms.

You agree that your Feedback will not violate any third-party rights, including intellectual property, privacy, or personal rights, and will not contain unlawful, abusive, or harmful content, including malware.

You may not use false contact details, impersonate others, or mislead us or third parties regarding the origin of Feedback. You are solely responsible for the content and accuracy of your Feedback, and we assume no liability for any Feedback submitted by you or others.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) to violate any applicable laws or regulations;
(c) to infringe upon our intellectual property rights or the rights of others;
(d) to harass, abuse, insult, harm, defame, or intimidate any person;
(e) to submit false or misleading information;
(f) to upload or transmit any material that violates these Terms;
(g) to send unsolicited promotional content, including spam or chain letters;
(h) to impersonate any person or entity; or
(i) to interfere with or disrupt the Services or other users.

Additionally, you agree not to:
(a) transmit viruses or malicious code;
(b) reproduce, duplicate, copy, sell, or exploit any part of the Services;
(c) collect personal data of others;
(d) engage in phishing, spamming, or similar activities;
(e) use bots, scrapers, AI tools, or automated systems to access the Services; or
(f) bypass or interfere with security features.

We reserve the right to suspend or terminate your access if you violate these Terms.

SECTION 14 – AGENTS
14.1 This section applies if you use or allow any software or service (“Agent”) to access or interact with the Services on your behalf.

14.2 Agents must properly identify themselves and comply with our requirements. Agents may not access the Services if we have explicitly restricted such access.

14.3 We may limit or control how Agents interact with the Services.

14.4 Agents must:
(i) identify themselves in requests using “Agent/[name]”;
(ii) not disguise themselves as human users or bypass verification systems;
(iii) respond truthfully when asked whether they are automated;
(iv) not attempt to bypass any restrictions or controls related to automated access.

SECTION 15 – TERMINATION
We may terminate or suspend your access to the Services at any time without notice. You remain responsible for any outstanding obligations up to the termination date.

The following sections will survive termination: Intellectual Property, Feedback, Termination, Warranty Disclaimer, Limitation of Liability, and other provisions that by their nature should survive.

SECTION 16 – DISCLAIMER OF WARRANTIES
All information provided through the Services is for general informational purposes only. We do not guarantee its accuracy, completeness, or usefulness.

Except as expressly stated, the Services and all products are provided “as is” and “as available” without any warranties of any kind, either express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that the Services will be uninterrupted, secure, or error-free.

Some jurisdictions do not allow limitations of warranties, so parts of this section may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Printomix3D and its affiliates, employees, partners, and service providers shall not be liable for any damages, including but not limited to loss of profits, revenue, data, or other indirect, incidental, or consequential damages arising from your use of the Services or products.

This applies regardless of the legal basis of the claim and even if we have been advised of the possibility of such damages.