Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as received: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at printomix3d@gmail.com. Please note that returns must be sent to the address provided after your return request has been approved.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at printomix3d@gmail.com.

Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and place a separate order for the new item once your return is accepted.

14-day Cooling-off Period (European Union)
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition as received: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or rejected. If approved, the refund will be processed automatically via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at printomix3d@gmail.com.